Collection of personal information
When you visit our site, you will have the opportunity to provide personal information to enable you to take advantage of the services that we offer, such as requesting additional information or enrolling online. This data may include information that could reasonably be used to identify you personally, such as your name, street address, telephone number, credit card information, email address, or any other personally identifiable information. Please be assured that unless you volunteer to submit this information yourself, we will not collect any information from your visits to our site by which you could be identified personally.
Use of your personal information
We will use personal information that you provide for the purposes indicated to you when you provided it. We may use a mailing address or phone number to send periodic mailings to visitors or make telephone calls to inform our visitors who have provided a mailing address or telephone number of new products, services or events. Your mailing address and telephone number may also be used to contact you, to provide information that you have requested. We will not disclose, sell, rent, loan or exchange your personal information to any other individual, organization or entity except to the extent necessary to provide the information or services you have requested. If you become a CryoSave client, we will share some or all of the information you provide with our business partners in order to facilitate the services you have selected. We will share some of your contact information with our courier service to facilitate the pick-up and drop-off of your cord blood unit. We will share personal information with the laboratory that we use to process and test your blood samples and to store the cryopreserved cord blood. As a general rule, we will not disclose your personal information to an unrelated third party for any purpose not related to the services we offer. In addition, in certain limited circumstances, CryoSave may be legally compelled to release your personal information in response to a court order, law or regulation.
When using our site you will have the opportunity to exchange e-mail with us. Before you do any of these things, please be aware of the limits on the confidentiality of computer forms and e-mail. Information you exchange with us using these methods may not be secure. We collect e-mail addresses that are volunteered by the visitor, from e-mail messages addressed to our company or its employees, or through visitor participation in surveys and site registrations. We may use the e-mail addresses to inform those interested in our products about events, products, services or other items of interest. Additionally, we may use the e-mail addresses to notify visitors about recent updates to our website, to provide product or service news notifications or newsletters. Those uses may be implemented by CryoSave itself or through a third party retained by CryoSave for that purpose.
Changing your personal information
We want to be sure to keep the contact information that you provide to our site accurate and up-to-date. You also have the right to request that we delete this contact information. To make changes to your personal or contact information, or to request that we delete the information that you have provided to us through the website, please send an e-mail, write or call our customer service.